Testimonials

Bluffton Center for Dentistry

“Let me tell you something, DAVID WAS GREAT!!  This was a great service call.  Did you ever see the movie APOLLO 13…and the engineers are trying to design a system that would remove the carbon dioxide from the air using only the materials they have in the LEM?”

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“Let me tell you something, DAVID WAS GREAT!!  This was a great service call.  Did you ever see the movie APOLLO 13…and the engineers are trying to design a system that would remove the carbon dioxide from the air using only the materials they have in the LEM?  Well, it was like that.  David was the right guy for the job.  I was so impressed with his step by step logic trouble shooting this.  He got us up and running.

He used pure ingenuity to get our systems up. He’s a nice man and worked hard to isolate the problem with minimal time spent doing so. Very good service call.”

Maria Robertson
Bluffton Center for Dentistry

Obregon Family Dentistry

“I would recommend you KML to someone else because you are efficient, prompt and do a great job. Also, KML has a body of people that can figure most anything out.”

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Dr. Obregon’s relationship with KML began well over 14 years ago…

“Years ago, I was using a computer company that Mark and Chip worked for at the time. I really liked the two of them. I will not forget when Mark had a great idea to move our computers to the basement due to our lack of space in the clinic and hang our monitors from the ceiling. I have continued that relationship throughout the years because of their knowledge and honesty.”

How and why do you use KML?

“For all of our computer support. We use KML because they are honest and because Chip and Mark really know what they are doing.”

“John, was very honest with me just recently. He could have sold me on an expensive phone system but instead, offered me a simpler solution with our current system and didn’t make a sale. He offered what was right for me and my business, instead of selling me something I didn’t really need. I thought that was very honest of him.”

Has there been a particular time KML has helped your business that you would like to reflect on now?

“Well, I have Chip’s phone number on speed dial and when I call him, he is always there to help. I have even called him on a weekend and he has still helped me out. I consider Mark and Chip friends.”

Why would you recommend KML to someone else?

“I would recommend you KML to someone else because you are efficient, prompt and do a great job. Also, KML has a body of people that can figure most anything out.”

Mark Obregon, DDS
Obregon Family Dentistry

Kalitta Charters II LLC

“They are all-encompassing. They do it all! I can call them for anything from help with licensing, firewalls, phones to computer maintenance and remote support. It doesn’t matter what it is I can depend on KML for it and that is huge, in fact, “depend” doesn’t begin to describe/cover it.”

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How and why do you use KML?

“We use them for everything! All of our IT needs and more. We had a new employee come on board rather quickly and I had to call KML last minute and get some cabling done to set up our new team member and KML was out right away and it was taken care of so I didn’t need to stress over it.”

“I call John Lilienthal for everything I need. I purchase network equipment and other products from him and he always finds the best price for me or if I need help cabling in my California office he arranges his contract cable installer there to help us out. I just don’t have to worry about anything.”

What is your favorite service or product that KML has to offer?

“They are all-encompassing. They do it all! I can call them for anything from help with licensing, firewalls, phones to computer maintenance and remote support. It doesn’t matter what it is I can depend on KML for it and that is huge, in fact, “depend” doesn’t begin to describe/cover it.”

Has there been a particular time that KML has helped your business that you would like to reflect on now?

“Yes. I was in my California office trying to get something setup and I was becoming growingly frustrated so I called Mark. It was a weekend and I was calling the president of KML on his cell phone, while he was at home building cabinets in his garage. He dropped everything to help me out right away and I was so grateful.”

Why would you recommend KML to someone else?

“I would recommend KML to someone else because John has made the experience so very pleasant.”

David McDade – IT Manager
Kalitta Charters II LLC

Bluewater

“Any company looking for contracted service to handle the more complex design and troubleshooting of their IT infrastructure should work with KML because they have the insight to design the system and skills to manage it.”

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Why and how do you use KML Computer Services?

We work with KML to help us solve the very complex IT issues that may plague the employees and IT and communication equipment in our company. Our in-house IT department is knowledgeable with configuration and implementation from an end-user standpoint, but KML will help us when a deeper solution is needed, or when design or maintenance of our IT infrastructure is necessary. To avoid making mistakes due to incorrect background information, KML also keeps records of the state of our network and devices so that technicians can dive right into service.

Do you have an example of how KML has helped you?

KML is able to help us solve many office network problems. One problem helped us narrow down poor internet performance at various points in the office to a bad network switch, and KML’s recommendation for replacement solved the problem and improved performance. Another networking problem involved a problem we initially believed to be related to a phone, but ended up being a wiring problem, which has since been resolved by KML. KML has also been the service agent for our VOIP phone system, so technicians have been very helpful with identifying problems by programming the entire system and maintaining the network to keep smooth communication with our clients.

When would you recommend KML for a company and why?

Any company looking for contracted service to handle the more complex design and troubleshooting of their IT infrastructure should work with KML because they have the insight to design the system and skills to manage it.

Adam Bernhardt
Bluewater

Troy Biologicals

“We had some ransomware recently that they were able to delete and restore from our backup and thanks to KML we were able to recover our files very quickly.”

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How and why do you use KML?

We are a small company and it wouldn’t make sense to have our own I.T. department. Therefore, we have the need for a company like KML. We use them for server maintenance and troubleshooting.

What is your favorite service or product that KML has to offer?

I really like the quick response time.

We are moving to a new ecommerce site and, thankfully, KML is helping us with our ERP system and server integration.

Has there been a particular time KML has helped your business that you would like to reflect on now?

We had some ransomware recently that they were able to delete and restore from our backup and thanks to KML we were able to recover our files very quickly.

Dan Hight, Director of Managed Services says, Troy Biologicals reported that they were not able to open some files on their server around 9:00 am. KML was able to determine which account was encrypting the files, stop the attack, and restore the files before lunch. This day and age, it is nearly inevitable that viruses and/or ransomware will attack your network. Troy biologicals was prepared and able to minimize the damage by using our IntelleBACKUP product.

Why would you recommend us to someone else?

KML has great response time, affordable rates and a friendly staff.

Tom Ricketts
Troy Biologicals

Johnny on the Spot

Johnny on the Spot has been using KML for over 5 years and has no intention of using any other company for their IT needs.  Here’s Steve’s opinion on why Johnny on the Spot chooses KML.

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What does KML do for you and your organization? 

Phone Systems, Voicemail Services, Computer Hardware, training on computer software, and help in troubleshooting, if we have a problem.

How long and why do you use KML?

We outsourced our IT needs because it doesn’t make sense for us do it ourselves.  We focus on our business and let KML, who’s highly qualified with IT services make Johnny on the Spot more productive.

In your opinion, what is the #1 strength of KML?

KML has knowledge of systems, computers, fixing technical programs, and getting it done fast.  Also, KML knows industry trends and keeps “Johnny on the Spot” current.

“We are happy with KML and intend to keep using KML.”

Steve Harris
Managing Partner
Johnny on the Spot

Family Dentistry

Family Dentistry with Dr. Annette Skowronski has been using KML for many years.  They’ve helped with computer software, computer hardware upgrades, printers and wireless handhelds.  They used another company years ago who actually referred them to KML and haven’t stopped using them since!

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What’s great about KML?

“Having a tech remotely connect to our computers – solve the issue and get on with serving our customers.  KML is timely and always good to work with!  Our return on investment is 100%!  They’ve helped with improving our workflow and with installing dual monitors.”

“KML is always good to work with and are timely in responding to our technical needs.”

Annette Skowronski, DDS, FAGD
Family Dentistry

The Hardenbergh Group

Mike Vatamaniuc is a great addition to the KML team. Mike is always personable, helpful and willing to go above and beyond to assist our staff. Thank you for assigning Mike to the Hardenbergh account!

Judy Belknap
The Hardenbergh Group

The Hardenbergh Group

Donna Delevie, Vice President of The Hardenbergh Group was kind enough to lend me some of her time and say some kind words about KML. Hardenbergh’s relationship with KML Computer Service began in 2008. They were referred by another satisfied client of KML.

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“We opened new office space and we needed help and guidance on technology infrastructure – wiring, phones, computers, server, and vendor/provider selections. KML was our partner through the entire process. They did an excellent job.”

“We use KML still to this day because they were here for us from the start. They know our business and our needs and grew with us which provides a great comfort level here. No one in our office is technical and we rely on them to solve all our IT problems when they surface and to provide us with their expertise. They are our go to IT firm.”

What is your favorite service or product that KML has to offer?

“I actually really love and appreciate IntelleMAIL. KML implemented this solution so that we are not constantly inundated with junk mail. We all receive enough business email daily and to not be distracted with the junk emails is very helpful and effective.”

“KML was fantastic from the start. We use them for our day-to-day support and for other project-based implementations. We have updated our equipment and software two additional times since 2008. And, they handled every technology aspect when we moved to a new office location. They were fantastic, efficient and the entire process was seamless.

Why would you recommend KML to someone else?

“Many businesses do not have the luxury of an internal IT department available at their fingertips. You need an IT partner you can trust. You need to be able to pick up the phone when something goes wrong and know you are working with a group who have the expertise to handle your concern quickly so you can get back to business. KML is that to us. We also love when Mike stops by for our scheduled maintenance visits, knowing he will take care of any ongoing issues or questions we may have. KML is both proactive and reactive!”

“Knowing you have such long-standing clients speaks volumes.”

Donna Delevie
Vice President
The Hardenbergh Group

Richmond Hill Oral Surgery and Facial Aesthetics

“I always recommend Doctors that are just opening practices to KML Computer Services because I know first-hand how great and supportive they are.”

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Do you remember how your relationship began with KML?

“Yes. While still in the Army, I moonlighted for another practice and that was when I met Kevin. He did such a great job for them that I decided to continue that relationship when I opened this practice.”

What is your favorite service or product that KML has to offer?

“Support. I completely and explicitly trust them. They have excellent support and are very trustworthy.”

“When I call Dave his is always there.”

Is there a particular time KML has helped your business that you would like to reflect on now?

“Well, first of all, they were very instrumental in setting up this office.”

“Last year was very stress-free because of KML’s help with the installation of our new equipment. We got a new CT scanner and thought it might be a bit tricky but KML knew exactly what to do. They took the worry from us here at the practice and even knew to call and speak to Carestream so we wouldn’t have to.  Not having to worry about any of our technology because of KML’s support makes everything stress free for us.”

Why would you recommend KML to someone else?

“I always recommend Doctors that are just opening practices to KML Computer Services because I know first-hand how great and supportive they are.”

Dr. Michael Piccione
Richmond Hill Oral Surgery and Facial Aesthetics

Visions Spa Salon

“We couldn’t be happier with the level of service/support we have received from KML over the years.  Being in retail It’s very reassuring to know that your team is behind us with all our Hardware and Software needs, both planned and unplanned.”

Greg Bond
Vice President

Savannah Family Dentistry

“Kevin and David have made the whole computer part of owning a business so easy. They always respond in a timely manner whether it be in person or remotely, I always feel like a priority.”

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Do you know how KML’s relationship with Savannah Family Dentistry began? How did you find us OR did we find you?

“I was a former client of Kevin’s. He did such a wonderful job for me and was so dependable, I just knew that any company he went to work for would also be dependable.”

How and Why do you use KML?

“I was looking for someone to keep everything updated at my practice. I knew how helpful and trustworthy Kevin was in the past so I was glad to find a group that mirrored these qualities. KML has really kept things in order for us.”

What is your favorite service or product that KML has to offer?

“I really love IntelleMANAGE.  It is so great when David comes by each month and takes care of all of our needs and keeps us running smoothly. It is a real peace of mind.”

Has there been a particular time KML has helped your business that you would like to reflect on now?

“The last hurricane. Dave stopped by prior to the storm and made sure all of the backup were in place and gave me a rundown and game plan of what to do before the storm. This was reassuring and very much appreciated.”

Why would you recommend us to someone else?

“Kevin and David have made the whole computer part of owning a business so easy. They always respond in a timely manner whether it be in person or remotely, I always feel like a priority.”

Dr. Laura Hissam
Savannah Family Dentistry

KML Residential Client

“I was looking for help with my computer and I Googled KML. I found that they had the best reviews and they looked family friendly.”

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Why do you use KML?

“My laptop froze and I lost my icons. They fixed it up quickly and now I use them for all of my computer and or printer issues.”

What is your favorite service KML provides?

“They worked out a way to remote into my computer so if I need any help in the future they can just remote in, which I found to be very convenient.”

“I really like the fact that I know everyone there, so I know who is working on my computer. It is a great feeling and much better than most other options for IT help out there.”

Why would you recommend us to someone else?

“Response time is fantastic and problems are solved quickly. KML is a comfortable environment and they seem much smaller than they are. The personal service is so great I wouldn’t have guessed that they had a whole other location up in Michigan.”

“I would recommend KML to anyone!”

Ginny F.
KML Residential Client

Di-Coat Corporation

“Because KML does what they say they will do. The owners are personally involved. It has always been way more than a financial agreement with KML… It is personal.”

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How and why do you use KML?

“We use them for all of our IT needs. They know more than I do about IT and are very helpful. I never expect perfection but when something goes wrong KML takes care of it right away.”

“KML pays attention. Once, Mark called me and said something had happened and I needed to go restart something and he even reminded me (over the phone) of where it was at my office.”

Has there been a particular time KML has helped your business that you would like to reflect on now?

“There was a fire back in 2010. Luckily, we had got on board with KML before this happened so our data was saved. I remember them being in a big hurry to have us up and running again. KML’s owner Chip Lynch gave us the name of a great fire alarm company and then even offered to get on the roof and help me fix the leaks over the weekend.”

What is your favorite service or product that KML has to offer?

The thing I think of most is whenever we have a problem we just call you guys and you guys deal with it. Not us. Also, they take care of our backups. Forever ago before KML, we used to have to take home our back up and remember to plug it in in the morning. It was a nightmare. Now we don’t ever worry about it.

Why would you recommend us to someone else?

“Because KML does what they say they will do. The owners are personally involved. It has always been way more than a financial agreement with KML… It is personal.”

Alan D.
Vice President

C. Curtis Financial Group

“My experience with KML thus far has been extremely good.”

“I give KML 5 stars!”

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“KML keeps our computers up and running.”

I was lucky enough to snag Mike for quick chat about his thoughts on KML. Mike told me that he has very much enjoyed being an IntelleMANAGE customer of KML’s. His favorite thing about IntelleMANAGE is the scheduled visits from the techs. He likes that over the course of a month the whole office can compile a list of little annoying issues or concerns that may not be pressing enough to make a ticket for. However, when Mike Vatamaniuc, a KML Network Technician, stops by he knows he can hand him that list and it will all get taken care of.

“KML has helped our office numerous times but most recently, we had bad storms that caused several outages and KML quickly had us back up running.”

“My experience with KML thus far has been extremely good.”

“I give KML 5 stars!”

Mike B.
Chief Operating Officer

Biotech Clinical Laboratories

“We really enjoy working with KML largely because they know our business inside and out. They followed us while we grew.”

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I spoke to Dawn Scrivo, Quality Coordinator/Lab Administrator at Biotech Clinical Laboratories. I was absolutely elated after hearing the lovely comments she made about KML and the KML team members. She seems to really “get us” and we connected over our mutual love for the companies we each work for.

Dawn told me that years and years ago, they found us. “Biotech’s lab system scouted out experienced professionals and KML Computer Services had what it took and so the Biotech/KML relationship began.

“As our technology grew the need for IT services grew, therefore the need for KML Computer Services became much more frequent. We eventually grew so much that we needed someone onsite full-time so we hired an onsite IT assistant and began using KML for large projects, support, and backup.”

“We really enjoy working with KML largely because they know our business inside and out. They followed us while we grew.”

“KML has been quick to educate all of us at Biotech when asked. There is no fear of us becoming too self-reliant. They even educated our on-site IT guy and helped him out quite a bit when he was getting started. This is just something they do and it is the relationship we have. I find this very valuable.”

Has there been a particular time KML has helped your business that you would like to reflect on now?

“Most recent was creating a patient portal that provides patients access to lab reports. It was a big project that filled 2 very large needs. One, was to meet compliance and two would be to save our company a lot of time because we were filling everything out ourselves on paper. “

What was your favorite service or product that KML has to offer?

“Email support tickets because of its convenience. The second thing would be that I know everyone at the company. Every time I speak to someone there I don’t need to explain who I am, our technology or our business. They all know who we are and we know them. It is a great feeling. KML has had all of the same people for years and years and we value that very much.”

Dawn Scrivo- I noticed that KML employee turnover is almost non-existent, it must be a great place to work, huh?

Kellie, Marketing Coordinator at KML- “Aw. Thank you for noticing. Yes, it really is the best place I have ever worked.”

Dawn and I agreed that both Biotech and KML share very similar values in this is reflective I the way both companies treat their employees.

How would you rate your experience with KML thus far? “Excellent. 5 stars!!”

Dawn S.
Quality Coordinator/Lab Administrator

Fabco – M.I Office

“Chip and the KML team have an enormous amount of I/T knowledge, as well as historical insight and the ability to respond very quickly and collaboratively. High quality service with quick response time is of the utmost importance to us as we are a small I/T group operating on a tight budget.”

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“A new favorite service that KML provides directly is Screen Connect (providing remote login to computers), as it boot quickly and really saves time with users.  The Connect Wise ticketing system also allows anyone to seamlessly and easily submit an incident and log a trouble ticket and get a response quickly. Escalation and e-copy functions are automatic. Normal turn-around time is quick and most issues are resolved on the first call (FCR).”

I also find the IntelleSYNC (Trademark) product to be cost effective and easy to use for file sharing and an FTP, secured replacement program. Fabco is ITAR compliant and cannot be hosted on a public facing hosted platform.  We are constrained to the USA for proximity of all data and servers, so,IntelleSYNC offers a perfect cloud hosted solution costing significantly 10 times less than some alternative options such as SharePoint or Office 365.

Dave, how would you rate KML?

“I would rate KML a 10, no question”.

Dave also stated that a normal IT budget in his industry is about 5-6% of gross sales revenues, but using the KML services, we are able to operate at half the industry normal rate. “Using KML instead of having our own in house help desk and infrastructure resources has saved Fabco many thousands of dollars over the years”.

Dave H.
Senior Information Technology Manager

Engel & Völkers – S.C Office

“I am so happy with the work they have done and using Paper Space because it keeps my workflow consistent and accessible at all times.”

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What is your favorite offering or service that KML provides?

“Paper Space, it puts my desktop directly in the cloud so I can access it from anywhere using any device.”

“I am so happy with the work they have done and using Paper Space because it keeps my workflow consistent and accessible at all times.”

Leah proudly stated, “KML is cost effective and most of all, they make things so simple. I would recommend that any business professional look to KML for innovative IT solutions. I am very impressed by the responsiveness KML provides for all of our business technology needs.”

Leah O.
Controller

Thomas Brady & Associates – Boston, MA Office

“KML has been with us from the day we opened our business 11 years ago.”

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“KML has been with us from the day we opened our business 11 years ago.”

“I was struggling with having 5 locations that I needed access to and Mark made this so easy for me. I don’t know that we could find just any other IT company that could handle our Multi-City offices as seamlessly as KML has.”

“Our recent move in Boston was stressful enough and I didn’t need one more thing to worry about. Luckily, KML came in over the weekend and moved everything from one office to the other with no issues. I came in Monday morning to business as usual. I couldn’t ask for more.”

Matt M.
Co-Owner

Brookside Properties – M.I Office

”I’d give KML 5 stars. We aren’t always the easiest client to work with and they still respond to us and each of our requests timely and effectively.”

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Why and how do you use KML? How did you find us or did we find you?

”My organization has worked with KML for years, starting long before I came to work here. KML provides services to all of our remote locations, our corporate location, and even the home offices of each of our owners. KML has worked with us cooperatively in a variety of manners – they have been responsive when we want to ‘call the shots’ and they have been proactive when they saw that we could take our business to the next level. They have always held our hand through troubleshooting PC, printer, phone, cable and internet problems and they have always given us step by step support when we step forward with our technology.”

Has there been a particular time KML has helped your business that you would like to reflect on now?

”For years KML proposed taking our company server to a cloud based system. With remote sites, we were constantly juggling data and losing or duplicating information. After a few changes in management and are more open-minded and forward thinking group internally, we finally took KML’s advice and are almost done going to the cloud. We have a good amount of organization to overcome ourselves, but KML has provided a transition that is comfortable and has also provided a method for us to follow regarding file organization.”

What is your favorite service or product that KML has to offer?

”KML responds to our ‘fires’ immediately and gives the extra time and effort to make sure we are always up and running. That’s priceless in business. Not to mention, we just enjoy having them in our offices and working with them!”

How would you rate your experience with KML thus far?

”I’d give KML 5 stars. We aren’t always the easiest client to work with and they still respond to us and each of our requests timely and effectively.”

Emily A.
HR Manager

Richmond Hill Oral Surgery – S.C Office

KML has proven to be the real experts in their field. They have employed technology that connects my two offices flawlessly, allowing us to maintain all aspects of our practice no matter the location..

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KML has proven to be the real experts in their field. They have employed technology that connects my two offices flawlessly, allowing us to maintain all aspects of our practice no matter the location.. We are very comfortable with KML watching over our IT environment and they have proven to be quick, courteous, and knowledgeable. Our patient data and documents are secure, backed up, and easily restored if need be. I highly recommend KML to anyone who is looking to take the worry out of dealing with computer issues and wants to concentrate at what they do best.

Dr. Michael P.
Owner

Orthopedic Institute of Michigan – M.I Office

I have had the pleasure of working with KML for several years to protect our physicians and our practice. Since we have started working with KML we have been able to completely trust that our patient information is safe and protected

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KML and staff have proven themselves to be professional, knowledgeable, reliable, and extremely efficient. They have made our company feel very secure in their abilities to provide excellent services in a prompt manner. They are certainly a company that lives up to their words. Having a company that we can count on is equally as valuable as reducing cost.

In conclusion, I would highly recommend the KML Computer Services as an incredible asset to your own company. I have nothing but the utmost respect and gratitude for the staff. If you have the opportunity to work with this company, please trust that you will benefit from the time you invest with them.

Michelle H.
Practice Manager

C. Curtis Financial Group – M.I Office

I wanted to send along a note of thanks for the tremendous job your firm is doing at keeping our computers in top notch working order. Recently I was having trouble with a software program lagging terribly. I would go to clear something on the calendar within the program and would have to wait for up to 40 seconds for it to delete the item. Dan came in the next day and cleared everything up and now I can clear items lightning fast.

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Just today, I was having trouble getting my printer to print and couldn’t figure out why. I called your tech Dan and 30 minutes later he was on the phone with me, tied into my desktop and had me working in no time.

I would highly recommend KML to any other firm. You are worth every penny. When out computers aren’t working we are losing money! Glad you are there to keep us running smooth and providing such quick help in emergencies.

Curt W.
President

Holly Kornachuk Insurance Agency – M.I Office

Thank you for your services in getting phones and internet taken care of. I so appreciated the quality of work that John Meadows did for us. He went above and beyond to make sure things were arranged nicely for me. I wanted to give a “shout out” John’s way for being such a great help during my office move.

Holly K.
Owner
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