IT Support and Device Monitoring

Fixed Fee and Hourly Support
IntelleSUITE The Smart Choice For Business IT

IntelleMANAGE – Server and Network Management and Monitoring

The Intelligent way to manage your technology

At KML, we are committed to our mission to partner with each of our clients to provide needs- specific, intelligent technology products, services and solutions that support the success and growth of your business.
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More about IntelleMANAGE
Our newest, most comprehensive, collaborative and cost-effective approach to the pro-active management of your company’s information technology infrastructures, KML’s IntelleMANAGE provides the bench strength and skills of a fully staffed IT department to ensure that your technology serves your business effectively today and tomorrow.

Working in partnership with you, our savvy team of IT specialists will custom-design an unparalleled, needs-specific package of intelligent technology products, services and solutions to support the continued success and growth of your business.

KML’s IntelleMANAGE offers you:

  • Peace of mind – your systems are monitored 24/7
  • Less downtime – we identify and fix issues before they cause problems
  • Fewer disruptions – we provide most services remotely or overnight
  • Predictable budgeting – all-inclusive, all-you-can-use, flat-rate IT services that include hardware and software.
  • Hourly Support/ Block Time – the more block hours you buy, the larger the discount.
  • IntelleMANAGE vCIO – KML designed the vCIO process to work one-on-one with your team to understand your goals, business methods, and current information systems capabilities.
More about IntelleMANAGE vCIO
The virtual Chief Information Officer (vCIO) program is designed to take the partnership between KML and a small business to a new level. Though all of our customers are assigned an account manager, a vCIO is a more intense involvement in the technology and business affairs of the partner.

What is distinct about the KML vCIO program is that there is an entire team, not just one individual, assigned to complete research, give advice and guide the interaction between KML and the partner. While you will be assigned a primary vCIO, others will get involved at various times.

A Virtual CIO Understands Both Business and Technology

Our vCIO consultants bring the all-important “operating experience” of a Managed Service Provider providing 24×7 support for more than 700 clients and thousands of devices. As a Managed Service Provider, unlike “pure” IT consulting companies, we understand the “operational” characteristics of multiple IT platforms, monitoring tools, and devices.  Our IT consulting services are typically used by companies that:

  • Need to quickly scale IT infrastructure
  • Are required to implement cost reductive measures
  • Are faced with significant capital expenditures and legacy equipment problems
  • Are confronting global expansion challenges
  • Need to adhere to changing compliance regulations
  • Need to merge multiple IT operating environments
  • Need better alignment between business objectives and IT infrastructure requirements
  • Need to improve business processes and productivity

At KML, we provide forward-thinking information systems consulting focused on leveraging technology to increase business performance. Our vCIO process is designed to work one-on-one with your team to understand your goals, business methods, and current information systems capabilities.

KML Definition of a vCIO

The vCIO possesses a blend of technical and business experience intended to have application in guiding the internal processes of the company and how they may be able to be made more efficient with technology. The vCIO assists in maintaining the infrastructure but also provides more forward-looking services such as a technology roadmap and identification of opportunities to make the business more efficient through processes and procedures which can be assisted through technology.


  • Objectives – Link technology to business objectives
  • Roadmap – Create a technology roadmap for the business based on the growth and goals of the organization
  • Budget – Assist the management team in creating a realistic technology budget based on the business objectives
  • Technology Trends – Staying abreast of trends and how they might impact the business objectives
  • IT Projects –A positive and firm grasp of IT project planning and management
  • IT Platforms – Familiar with a broad range of IT platforms and technologies and how they may apply to the business
  • Business Process Workflow – Understanding how these are implemented so they may be tied to an appropriate technology. Also able to suggest improvements in process and workflow
  • Meeting Attendance – At the behest of senior management, attend designated meeting to listen to and advise on technology issues
  • Planning – Be involved at project planning from the start


  • Agile – Able to move fast and quickly change direction as needed
  • Flexible – Understands that there are many technical approaches to every issue
  • IT Savvy – Will understand the impact of different technologies and the possible disruptions of something newly introduced
  • A Leader – Someone who understands leadership and management
  • Experienced – Have experience in business, technology and management of programs and people
  • Customer Oriented – Will always put the customer and the business first and make technology bend to process and not bend process to technology.


A vCIO engagement begins with a detailed paid assessment of the total technology picture:

  • Infrastructure
    • Server
    • Network
    • Security
    • Internet
    • Telephone
    • Mobile
  • Printer setup
  • Application environment
  • Business processes.

This will require interaction with various members of staff as well as contact with technology providers and take a minimum of four days to complete.

The deliverable for this assessment is a complete report of findings including recommendations for improvement in certain areas.

If a KML IntelleMANAGE client at the time of assessment, much of the information will be readily available and decrease the time and cost of the assessment.  The deliverable will remain the same.

Managed services from KML Computer Services provide you with more reliable performance and more predictable expenses. That means you get more value from the technology you’ve already invested in, while actually reducing the total costs of IT problems and the resulting downtime.

IntelleBACKUP – Data Backup and Business Continuity

Automated online backup to keep your business safe

What is IntelleBACKUP?

IntelleBACKUP is the brand name for KML’s data replication, restoration and disaster recovery service. It is a secure, reliable and hands-off (to you) method of securing and protecting your business data. Only 6% of companies survive longer than 2 years after a loss of data, KML IntelleBACKUP can prevent the loss of your data!

Available in both a Premium and Basic version (distinctions below).

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IntelleBACKUP includes:
  • Replication of your data and databases to a local professional grade storage device nightly. This is your business information: CRM system, customer data, patient data, etc.
  • Snapshots of your server state on a periodic basis saved to the same local professional grade storage device nightly. This information reduces the time needed to restore your server in the event of a catastrophic failure
  • Everything stored on the NAS device is replicated to secure cloud storage (compliant with various regulations)
  • All data can be encrypted for compliance with various regulations (HIPAA, ITAR, etc.) and general confidentiality
  • KML supplies a professional grade storage device (Network Attached Storage – NAS) with payment of deposit and maintains it. This ensures a reliable and secure location for you important data.
  • Restoration of data and snapshots from the file level (i.e. one file) to a complete restoration of everything
    • Premium – all costs for restoration are included with the monthly cost
    • Basic – all costs for restoration are charged on a time and materials basis
  • KML monitors the nightly success of all backups and receives alerts of success or failure. In the event of a failure, the issue is investigated immediately and remediated as quickly as possible with or without notification (usually without notification unless serious – but your call)

Cloud Services and Managed Hosting

When you need help with organizing your business and want to protect your computers from outside threats but you’re on a strict budget, KML Computer Services’ cloud services can help.

Because our services are fully scalable and available for a flat-rate fee, you’ll never have to worry about an IT cost you can’t cover. With no additional IT staff needed and no initial capital investment required, you can now direct your cash to more important, business growing prospects, and leave the little things to us.

When you sign up for KML Computer Services’ professional cloud services, you’ll find:

  • Security – Your business’s vital systems and data will be protected from loss, and even theft
  • Service and Support – We’ll always be around 24/7 to serve your needs, and we’ll monitor  your systems to prevent any problems in the first place
  • Data protection – with our built in data backup and secure data storage, you’ll never have to worry about losing your data in the event of any disaster
  • Tools you can use – When you need to control and manage your systems, we give you easy to use, intuitive tools to help you along the way

Talk to KML Computer Services today about making these cloud services work for you.

Wired and Wireless Networks​

IT Support and Computer Repair FORTINET.
We provide top-rated network and content security, as well as secure access products that share intelligence and work together to form a cooperative fabric. Our unique security fabric combines Security Processors, an intuitive operating system, and applied threat intelligence to give you proven security, exceptional performance, and better visibility and control–while providing easier administration.

Our flagship enterprise firewall platform, FortiGate, is available in a wide range of sizes and form factors to fit any environment and provides a broad array of next-generation security and networking functions. Complementary products can be deployed with a FortiGate to enable a simplified, end-to-end security infrastructure covering:

KML can streamline your Microsoft 365 experience

Microsoft 365, the world’s leading productivity suite, offers essential applications like Outlook (email), Teams (communication), Word (documents), Excel (spreadsheets), and PowerPoint (presentations). KML Solutions goes beyond just setting up Microsoft 365. They manage your licenses, design workflows, automate tasks, secure your devices, and ensure top-notch cybersecurity for all your Microsoft 365 apps.