Testimonials
Fripp Island Resort
“Kevin and Tim never fail.”
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“Kevin and Tim never fail. They are always friendly, helpful and quick to respond or assist Fripp Island Resort with our security related need or issues. They stay in touch and provide prompt service when called. Looking forward to completing several more camera projects with this team and KML Computer Services.”
Shelly Gonzales
Fripp Island Resort Security Manager
Oxford Companies
“We have worked with KML for over 5 years and are extremely satisfied.”
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“Their expertise is top-notch – from large scale network hardware refreshes to smaller one-off projects and troubleshooting help. The engineers are highly skilled and do a great job working with our sys admin to keep us safe and secure. I would recommend them 100%.”
Melanie Triska
IT Manager for Oxford Companies
M. Shapiro Real Estate
“The remote desktop and server support that KML provides has been crucial to maintaining the daily operations of our company, nationwide.”
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“After taking on the lead role for technology services in October 2023, I was able to join our company’s long and healthy relationship with KML Computer Services and their FANTASTIC technology support team. The remote desktop and server support that KML provides has been crucial to maintaining the daily operations of our company, nationwide. Their sales team and leadership ensure that we receive quick response times, and provide cost-effective, long-term support where we need it most. I highly recommend giving them the time and opportunity to evaluate the technology needs for your business.”
Xavier Glass
IT Manager for M. Shapiro Real Estate
Scott Lowery, CPA, PFS
“Their reliable service has ensured that our data remains secure and operations run smoothly. I highly recommend KML for their professional and comprehensive IT solutions.”
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“Please be advised that I have been a client of KML Computer Services since 2016. My firm has relied on their expertise for our information technology support, file back-up system and email exchange management. Their reliable service has ensured that our data remains secure and operations run smoothly. I highly recommend KML for their professional and comprehensive IT solutions.”
Scott Lowery
Scott Lowery, CPA, PFS
Bluffton Self Help
“KML Computer Services has been invaluable to Bluffton Self Help. Their expertise in IT management and data security ensures we operate smoothly and securely. Highly recommend their professional and reliable services!”
Courtney Hampson
Bluffton Self Help
Bayshore Painting Inc.
“KML Computer Services has been an essential partner for Bayshore Painting Inc. Their reliable IT support and excellent service keep our operations running smoothly. Highly recommended!”
Dawn
Bayshore Painting Inc.
CDG Acquisitions
“Within 24 hours, KML had us back up and running. Going forward, we are going to use KML Computer Services for more our IT support.”
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Why would you recommend us to someone else?
“I firmly believe in KML support and fully appreciate that they are always willing to help.”
Jennifer Meadows
CDG Acquisitions
C3 Industries
“We use KML as our IT Specialists. We order our hardware and IT equipment from them and it usually comes really fast. We enjoy the efficiency.”
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- Company Name: C3 Industries
- Years in Business: Since 2019
- Located in: Ann Arbor, MI
- Industry Served: Nationwide
- Company Focus: Building a premier, vertically-integrated cannabis company with a national presence, high-quality products, and strong brand recognition.
- Company Size: 26 Employees
- Customer Since: 2019
- KML Services in use: IntelleMANAGE Premium, Office 365, IntelleMANAGE Premium Phone, Avast and IntelleCCTV
- Favorite KML Offering: “I love our monthly scheduled visits!”
- Testimonial Quote: “We ordered a laptop last week, crunched for time and Mike drove all the way out here to make sure it was all set-up by Monday.”
How and Why do you use KML?
“We use KML as our IT Specialists. We order our hardware and IT equipment from them and it usually comes really fast. We enjoy the efficiency.”
What is your favorite service or product that KML has to offer?
“I love our monthly scheduled visits!”
Has there been a particular time KML has helped your business that you would like to reflect on now?
“We ordered a laptop last week, crunched for time and Mike drove all the way out here to make sure it was all set-up by Monday.”
Why would you recommend us to someone else?
“Super friendly service. John is our sales rep and he is always friendly and keeps me informed.”
Andrea Doyle
C3 Industries
Woodland Paper
“IntelleMANAGE frees up my time. You can just put in a ticket and it’s done. It is quite a time saver.”
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Woodland Paper
- Company Name: Woodland Paper
- Years in Business: Since 1995
- Located in: Wixom, MI
- Industry Served: Local and National Businesses
- Company Focus: People, Processes and Paper- In that order
- Company Size: 14 employees
- Customer Since: November 2018
KML Services in use: IntelleMANAGE Basic, IntelleMANAGE BACKUP Premium, IntelleSECUR EDU BPP, IntelleSECUR EDU, IntelleMANAGE Phone Premium, IntelleSYNC.
Do you know how KML’s relationship with Woodland Paper began? How did you find us OR did we find you?
“We found you due to a ransomware attack last Thanksgiving. It was a bad one but KML was able to help. We were referred by one of our customers and a long-time friend of Mark and Chip’s.”
What is your favorite service or product that KML has to offer?
“IntelleMANAGE frees up my time. You can just put in a ticket and it’s done. It is quite a time saver.”
Has there been a particular time KML has helped your business that you would like to reflect on now?
“I just really like John’s approach and his real-world talk about his expertise and the process. I was appreciated that Dan and the other techs really expedited the implementation process.”
Why would you recommend us to someone else?
“The whole approach and selling process is so cut and dry but so effective. I didn’t know any of this but KML really understood our needs. They are a one stop shop!”
Andy McLaughlin, President
Woodland Paper
We Care Family Dentistry
“Reliability, professionalism, and friendliness. KML is forward thinking and grows with our practice. With tips from knowledgeable technicians and Quarterly Business Reviews we are able to consult with KML and work together to make future technology decisions.”
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- Company Name: We Care Family Dentistry
- Years in Business: Since 2007
- Located in: Hardeeville
- Industry Served: The Lowcountry and the surrounding local areas
- Company Focus: Dentistry
- Company Size: 15 Team Members
- Customer Since: 2018
- KML Services in use: IntelleSYNC and IntelleMANAGE
- Favorite KML Offering:
- Testimonial Quote:
How and Why do you use KML?
“In our business, we believe in hiring and paying specialists that are experienced in their area of expertise so that we can concentrate on our area of expertise – dentistry!”
What is your favorite service or product that KML has to offer?
“KML is very flexible with the amount of ways we are able to contact them. The KML Ticketing System and The KML Help Desk offer such quick response times to our issues. The scheduled monthly visits are also a favorite since they decrease the amount of issues, we have each month.”
Has there been a particular time KML has helped your business that you would like to reflect on now?
“Just the other day Mark, the owner and president of KML, showed up after we called and needed help with a laptop connectivity issue. He saved the whole meeting with our staff and out-of-town guest speakers. To know that Mark would take the time out to run down to our office and save the day really makes KML Support, that much more valuable to us.”
Why would you recommend us to someone else?
“Reliability, professionalism, and friendliness. KML is forward thinking and grows with our practice. With tips from knowledgeable technicians and Quarterly Business Reviews we are able to consult with KML and work together to make future technology decisions.”
Heidi Fingar,
We Care Family Dentistry
Oxford Companies
“We use KML for our phone systems, networking, and low voltage cabling. KML is a great, knowledgeable partner that also has local resources.”
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Oxford Companies
- Company Name: Oxford Companies
- Years in Business: Over 21 years in business
- Located in: Ann Arbor, MI
- Industry Served: Commercial and Residential Real Estate
- Company Focus: “We pride ourselves on providing best-in-class service and support to our customers, our communities and the people who power them.”
- Company Size: 1000+ Residential Beds, 2.5M+ Sqft Commercial Space Managed
- Customer Since: 2013
- KML Services in use: IntelleMANAGE Phone Premium
- Favorite KML Offering: All of them
- Testimonial Quote:
How and Why do you use KML?
“We use KML for our phone systems, networking, and low voltage cabling. KML is a great, knowledgeable partner that also has local resources.”
What is your favorite service or product that KML has to offer?
“All of them. Everything KML does for us is excellent, I cannot pick just one.”
Has there been a particular time KML has helped your business that you would like to reflect on now?
“Just last week we did a major upgrade on our phone system and KML was there to coordinate and facilitate everything. They did most of the leg work to make sure it was a success.”
Why would you recommend us to someone else?
“KML has an extremely helpful and very knowledgeable team who always advises us where and when we need assistance.”
Patrick O’Hara, IT Manager
Oxford Companies
Bluffton Jasper Volunteers in Medicine
“KML’s Customer Service. They are wonderful. They have never taken more than 30 minutes to respond to us. They also support us remotely which has been great because we have over 90 volunteers who use the computers on a daily basis and have different degrees of proficiency resulting in multiple computer issues.”
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- Company Name: Bluffton Jasper Volunteers in Medicine
- Years in Business: Since 9/19/2011
- Located in: Bluffton SC
- Industry Served: Friends and neighbors in Bluffton and Jasper County who are without medical insurance
- Company Focus: The Mission of the Bluffton Jasper County Volunteers in Medicine is to provide free medical care in a compassionate and professional manner to the uninsured of great Bluffton and Jasper County with an emphasis on preventative medicine and health education.
- Company Size : Over 90 volunteers
- Customer Since: August 2018
- KML Services in use: IntelleMANAGE Care
- Favorite KML Offering: Customer Service
- Testimonial Quote: “KML’s Customer Service. They are wonderful. They have never taken more than 30 minutes to respond to us.
How and Why do you use KML?
“Last year we moved locations and at the time were unsatisfied with our current IT Service Provider. We needed help with the move and a new IT Service Provider”.
What is your favorite service or product that KML has to offer?
“KML’s Customer Service. They are wonderful. They have never taken more than 30 minutes to respond to us. They also support us remotely which has been great because we have over 90 volunteers who use the computers on a daily basis and have different degrees of proficiency resulting in multiple computer issues.”
Has there been a particular time KML has helped your business that you would like to reflect on now?
“We are a non-profit and as such, we have to raise our own funds. KML was a recent, major sponsor of our Fall signature fundraising event. Our whole board has been amazed by their support and still talks about it.”
Why would you recommend us to someone else?
“The service, the pricing, friendliness and most of all, the promptness of KML’s service.”
Pam Toney,
BJVIM Executive Director
Witco
“Dedication. Making sure everything is taken care of. KML dots their I’s and crosses their T’s.”
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Witco
In Business since 1976
Located in Avoca
Industry Served: Manufacturing
Company Focus: Making parts
Company Size: Just under 100 employees
KML Services in use: IntelleMANAGE
Favorite KML offering: Hardware and Service
How and why do you use KML?
“They were/are actual windows certified professionals. At the time, 13 years ago, there was hardly anyone. When we first met, I really liked that they came in and had everything resolved for us in one day.”
What is your favorite service or product that KML has to offer?
“I get my HP and Dell servers from KML and I have really liked both. Also, Mark, Chip and the service guys have been wonderful.”
Has there been a particular time KML has helped your business that you would like to reflect on now?
“Every single time! We call with a problem and they respond quickly. I remember one Christmas we had issues and Chip and Mark came in and got everything up and running in no time! We were ready to do business before the beginning of the new year.”
Why would you recommend us to someone else?
“Dedication. Making sure everything is taken care of. KML dots their I’s and crosses their T’s.”
Mark Hynes
Witco
Teknicolor Paints
“EVERYTIME we need help, KML is there to help within the hour. They have simply, always been there”
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How and why do you use KML?
“We depend on KML for all of our IT needs”.
Has there been a particular time KML has helped your business that you would like to reflect on now?
“EVERYTIME we need help, KML is there to help within the hour. They have simply, always been there”.
Why would you recommend us to someone else?
“I would recommend KML to someone because KML is 100% completely capable. We love you guys”!
Linda Sterritt,
TeknicolorPaints
Georgia Theatre Company II – Daniel Trueblood
KML is honest and reliable. They always try to find a solution and even expand their knowledge and abilities for what you need.
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- Company Name: Georgia Theatre Company II
- Years in Business: Almost 100 years
- Located in: GA, SC, Virginia and Florida
- Industry Served: Entertainment
- Company Focus: Showing Movies
- Company Size: 25 Theaters
- Customer Since: 2017
- KML Services in use: CCTV and Management Software
- Favorite KML Offering: Naverisk and CCTV
How and Why do you use KML?
“I needed to fill staffing gaps. KML does pretty great work and you can rely on them when you need them.”
What is your favorite service or product that KML has to offer?
“Naverisk is very handy. Overall CCTV setups have also been a favorite of mine.”
Has there been a particular time KML has helped your business that you would like to reflect on now?
“Recently, KML sold me something that I essentially didn’t need and we worked it out together and they took care of it. It was fixed quickly and there something to be said for that…It speaks volumes. “
Why would you recommend us to someone else?
“KML is honest and reliable. They always try to find a solution and even expand their knowledge and abilities for what you need.”
Daniel Trueblood
Information Technology Director
Obregon Family Dentistry
“I would recommend you KML to someone else because you are efficient, prompt and do a great job. Also, KML has a body of people that can figure most anything out.”
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Dr. Obregon’s relationship with KML began well over 14 years ago…
“Years ago, I was using a computer company that Mark and Chip worked for at the time. I really liked the two of them. I will not forget when Mark had a great idea to move our computers to the basement due to our lack of space in the clinic and hang our monitors from the ceiling. I have continued that relationship throughout the years because of their knowledge and honesty.”
How and why do you use KML?
“For all of our computer support. We use KML because they are honest and because Chip and Mark really know what they are doing.”
“John, was very honest with me just recently. He could have sold me on an expensive phone system but instead, offered me a simpler solution with our current system and didn’t make a sale. He offered what was right for me and my business, instead of selling me something I didn’t really need. I thought that was very honest of him.”
Has there been a particular time KML has helped your business that you would like to reflect on now?
“Well, I have Chip’s phone number on speed dial and when I call him, he is always there to help. I have even called him on a weekend and he has still helped me out. I consider Mark and Chip friends.”
Why would you recommend KML to someone else?
“I would recommend you KML to someone else because you are efficient, prompt and do a great job. Also, KML has a body of people that can figure most anything out.”
Mark Obregon, DDS
Obregon Family Dentistry
Kalitta Charters II LLC
“They are all-encompassing. They do it all! I can call them for anything from help with licensing, firewalls, phones to computer maintenance and remote support. It doesn’t matter what it is I can depend on KML for it and that is huge, in fact, “depend” doesn’t begin to describe/cover it.”
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How and why do you use KML?
“We use them for everything! All of our IT needs and more. We had a new employee come on board rather quickly and I had to call KML last minute and get some cabling done to set up our new team member and KML was out right away and it was taken care of so I didn’t need to stress over it.”
“I call John Lilienthal for everything I need. I purchase network equipment and other products from him and he always finds the best price for me or if I need help cabling in my California office he arranges his contract cable installer there to help us out. I just don’t have to worry about anything.”
What is your favorite service or product that KML has to offer?
“They are all-encompassing. They do it all! I can call them for anything from help with licensing, firewalls, phones to computer maintenance and remote support. It doesn’t matter what it is I can depend on KML for it and that is huge, in fact, “depend” doesn’t begin to describe/cover it.”
Has there been a particular time that KML has helped your business that you would like to reflect on now?
“Yes. I was in my California office trying to get something setup and I was becoming growingly frustrated so I called Mark. It was a weekend and I was calling the president of KML on his cell phone, while he was at home building cabinets in his garage. He dropped everything to help me out right away and I was so grateful.”
Why would you recommend KML to someone else?
“I would recommend KML to someone else because John has made the experience so very pleasant.”
David McDade – IT Manager
Kalitta Charters II LLC
Bluewater
“Any company looking for contracted service to handle the more complex design and troubleshooting of their IT infrastructure should work with KML because they have the insight to design the system and skills to manage it.”
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Why and how do you use KML Computer Services?
We work with KML to help us solve the very complex IT issues that may plague the employees and IT and communication equipment in our company. Our in-house IT department is knowledgeable with configuration and implementation from an end-user standpoint, but KML will help us when a deeper solution is needed, or when design or maintenance of our IT infrastructure is necessary. To avoid making mistakes due to incorrect background information, KML also keeps records of the state of our network and devices so that technicians can dive right into service.
Do you have an example of how KML has helped you?
KML is able to help us solve many office network problems. One problem helped us narrow down poor internet performance at various points in the office to a bad network switch, and KML’s recommendation for replacement solved the problem and improved performance. Another networking problem involved a problem we initially believed to be related to a phone, but ended up being a wiring problem, which has since been resolved by KML. KML has also been the service agent for our VOIP phone system, so technicians have been very helpful with identifying problems by programming the entire system and maintaining the network to keep smooth communication with our clients.
When would you recommend KML for a company and why?
Any company looking for contracted service to handle the more complex design and troubleshooting of their IT infrastructure should work with KML because they have the insight to design the system and skills to manage it.
Adam Bernhardt
Bluewater
Troy Biologicals
“We had some ransomware recently that they were able to delete and restore from our backup and thanks to KML we were able to recover our files very quickly.”
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How and why do you use KML?
We are a small company and it wouldn’t make sense to have our own I.T. department. Therefore, we have the need for a company like KML. We use them for server maintenance and troubleshooting.
What is your favorite service or product that KML has to offer?
I really like the quick response time.
We are moving to a new ecommerce site and, thankfully, KML is helping us with our ERP system and server integration.
Has there been a particular time KML has helped your business that you would like to reflect on now?
We had some ransomware recently that they were able to delete and restore from our backup and thanks to KML we were able to recover our files very quickly.
Dan Hight, Director of Managed Services says, Troy Biologicals reported that they were not able to open some files on their server around 9:00 am. KML was able to determine which account was encrypting the files, stop the attack, and restore the files before lunch. This day and age, it is nearly inevitable that viruses and/or ransomware will attack your network. Troy biologicals was prepared and able to minimize the damage by using our IntelleBACKUP product.
Why would you recommend us to someone else?
KML has great response time, affordable rates and a friendly staff.
Tom Ricketts
Troy Biologicals
Family Dentistry
Family Dentistry with Dr. Annette Skowronski has been using KML for many years. They’ve helped with computer software, computer hardware upgrades, printers and wireless handhelds. They used another company years ago who actually referred them to KML and haven’t stopped using them since!
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What’s great about KML?
“Having a tech remotely connect to our computers – solve the issue and get on with serving our customers. KML is timely and always good to work with! Our return on investment is 100%! They’ve helped with improving our workflow and with installing dual monitors.”
“KML is always good to work with and are timely in responding to our technical needs.”
Annette Skowronski, DDS, FAGD
Family Dentistry
Di-Coat Corporation
“Because KML does what they say they will do. The owners are personally involved. It has always been way more than a financial agreement with KML… It is personal.”
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How and why do you use KML?
“We use them for all of our IT needs. They know more than I do about IT and are very helpful. I never expect perfection but when something goes wrong KML takes care of it right away.”
“KML pays attention. Once, Mark called me and said something had happened and I needed to go restart something and he even reminded me (over the phone) of where it was at my office.”
Has there been a particular time KML has helped your business that you would like to reflect on now?
“There was a fire back in 2010. Luckily, we had got on board with KML before this happened so our data was saved. I remember them being in a big hurry to have us up and running again. KML’s owner Chip Lynch gave us the name of a great fire alarm company and then even offered to get on the roof and help me fix the leaks over the weekend.”
What is your favorite service or product that KML has to offer?
The thing I think of most is whenever we have a problem we just call you guys and you guys deal with it. Not us. Also, they take care of our backups. Forever ago before KML, we used to have to take home our back up and remember to plug it in in the morning. It was a nightmare. Now we don’t ever worry about it.
Why would you recommend us to someone else?
“Because KML does what they say they will do. The owners are personally involved. It has always been way more than a financial agreement with KML… It is personal.”
Alan D.
Vice President
The Hardenbergh Group
Mike Vatamaniuc is a great addition to the KML team. Mike is always personable, helpful and willing to go above and beyond to assist our staff. Thank you for assigning Mike to the Hardenbergh account!
Judy Belknap
The Hardenbergh Group
Donna Delevie, Vice President of The Hardenbergh Group was kind enough to lend me some of her time and say some kind words about KML. Hardenbergh’s relationship with KML Computer Service began in 2008. They were referred by another satisfied client of KML.
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“We opened new office space and we needed help and guidance on technology infrastructure – wiring, phones, computers, server, and vendor/provider selections. KML was our partner through the entire process. They did an excellent job.”
“We use KML still to this day because they were here for us from the start. They know our business and our needs and grew with us which provides a great comfort level here. No one in our office is technical and we rely on them to solve all our IT problems when they surface and to provide us with their expertise. They are our go to IT firm.”
What is your favorite service or product that KML has to offer?
“I actually really love and appreciate IntelleMAIL. KML implemented this solution so that we are not constantly inundated with junk mail. We all receive enough business email daily and to not be distracted with the junk emails is very helpful and effective.”
“KML was fantastic from the start. We use them for our day-to-day support and for other project-based implementations. We have updated our equipment and software two additional times since 2008. And, they handled every technology aspect when we moved to a new office location. They were fantastic, efficient and the entire process was seamless.
Why would you recommend KML to someone else?
“Many businesses do not have the luxury of an internal IT department available at their fingertips. You need an IT partner you can trust. You need to be able to pick up the phone when something goes wrong and know you are working with a group who have the expertise to handle your concern quickly so you can get back to business. KML is that to us. We also love when Mike stops by for our scheduled maintenance visits, knowing he will take care of any ongoing issues or questions we may have. KML is both proactive and reactive!”
“Knowing you have such long-standing clients speaks volumes.”
Donna Delevie
Vice President
The Hardenbergh Group
Richmond Hill Oral Surgery and Facial Aesthetics
“I always recommend Doctors that are just opening practices to KML Computer Services because I know first-hand how great and supportive they are.”
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Do you remember how your relationship began with KML?
“Yes. While still in the Army, I moonlighted for another practice and that was when I met Kevin. He did such a great job for them that I decided to continue that relationship when I opened this practice.”
What is your favorite service or product that KML has to offer?
“Support. I completely and explicitly trust them. They have excellent support and are very trustworthy.”
“When I call Dave his is always there.”
Is there a particular time KML has helped your business that you would like to reflect on now?
“Well, first of all, they were very instrumental in setting up this office.”
“Last year was very stress-free because of KML’s help with the installation of our new equipment. We got a new CT scanner and thought it might be a bit tricky but KML knew exactly what to do. They took the worry from us here at the practice and even knew to call and speak to Carestream so we wouldn’t have to. Not having to worry about any of our technology because of KML’s support makes everything stress free for us.”
Why would you recommend KML to someone else?
“I always recommend Doctors that are just opening practices to KML Computer Services because I know first-hand how great and supportive they are.”
Dr. Michael Piccione
Richmond Hill Oral Surgery and Facial Aesthetics
Visions Spa Salon
“We couldn’t be happier with the level of service/support we have received from KML over the years. Being in retail It’s very reassuring to know that your team is behind us with all our Hardware and Software needs, both planned and unplanned.”
Greg Bond
Vice President
Savannah Family Dentistry
“Kevin and David have made the whole computer part of owning a business so easy. They always respond in a timely manner whether it be in person or remotely, I always feel like a priority.”
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Do you know how KML’s relationship with Savannah Family Dentistry began? How did you find us OR did we find you?
“I was a former client of Kevin’s. He did such a wonderful job for me and was so dependable, I just knew that any company he went to work for would also be dependable.”
How and Why do you use KML?
“I was looking for someone to keep everything updated at my practice. I knew how helpful and trustworthy Kevin was in the past so I was glad to find a group that mirrored these qualities. KML has really kept things in order for us.”
What is your favorite service or product that KML has to offer?
“I really love IntelleMANAGE. It is so great when David comes by each month and takes care of all of our needs and keeps us running smoothly. It is a real peace of mind.”
Has there been a particular time KML has helped your business that you would like to reflect on now?
“The last hurricane. Dave stopped by prior to the storm and made sure all of the backup were in place and gave me a rundown and game plan of what to do before the storm. This was reassuring and very much appreciated.”
Why would you recommend us to someone else?
“Kevin and David have made the whole computer part of owning a business so easy. They always respond in a timely manner whether it be in person or remotely, I always feel like a priority.”
Dr. Laura Hissam
Savannah Family Dentistry
Biotech Clinical Laboratories
“We really enjoy working with KML largely because they know our business inside and out. They followed us while we grew.”
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I spoke to Dawn Scrivo, Quality Coordinator/Lab Administrator at Biotech Clinical Laboratories. I was absolutely elated after hearing the lovely comments she made about KML and the KML team members. She seems to really “get us” and we connected over our mutual love for the companies we each work for.
Dawn told me that years and years ago, they found us. “Biotech’s lab system scouted out experienced professionals and KML Computer Services had what it took and so the Biotech/KML relationship began.
“As our technology grew the need for IT services grew, therefore the need for KML Computer Services became much more frequent. We eventually grew so much that we needed someone onsite full-time so we hired an onsite IT assistant and began using KML for large projects, support, and backup.”
“We really enjoy working with KML largely because they know our business inside and out. They followed us while we grew.”
“KML has been quick to educate all of us at Biotech when asked. There is no fear of us becoming too self-reliant. They even educated our on-site IT guy and helped him out quite a bit when he was getting started. This is just something they do and it is the relationship we have. I find this very valuable.”
Has there been a particular time KML has helped your business that you would like to reflect on now?
“Most recent was creating a patient portal that provides patients access to lab reports. It was a big project that filled 2 very large needs. One, was to meet compliance and two would be to save our company a lot of time because we were filling everything out ourselves on paper. “
What was your favorite service or product that KML has to offer?
“Email support tickets because of its convenience. The second thing would be that I know everyone at the company. Every time I speak to someone there I don’t need to explain who I am, our technology or our business. They all know who we are and we know them. It is a great feeling. KML has had all of the same people for years and years and we value that very much.”
Dawn Scrivo- I noticed that KML employee turnover is almost non-existent, it must be a great place to work, huh?
Kellie, Marketing Coordinator at KML- “Aw. Thank you for noticing. Yes, it really is the best place I have ever worked.”
Dawn and I agreed that both Biotech and KML share very similar values in this is reflective I the way both companies treat their employees.
How would you rate your experience with KML thus far? “Excellent. 5 stars!!”
Dawn S.
Quality Coordinator/Lab Administrator
Engel & Völkers – S.C Office
“I am so happy with the work they have done and using Paper Space because it keeps my workflow consistent and accessible at all times.”
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What is your favorite offering or service that KML provides?
“Paper Space, it puts my desktop directly in the cloud so I can access it from anywhere using any device.”
“I am so happy with the work they have done and using Paper Space because it keeps my workflow consistent and accessible at all times.”
Leah proudly stated, “KML is cost effective and most of all, they make things so simple. I would recommend that any business professional look to KML for innovative IT solutions. I am very impressed by the responsiveness KML provides for all of our business technology needs.”
Leah O.
Controller
Richmond Hill Oral Surgery – S.C Office
KML has proven to be the real experts in their field. They have employed technology that connects my two offices flawlessly, allowing us to maintain all aspects of our practice no matter the location..
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KML has proven to be the real experts in their field. They have employed technology that connects my two offices flawlessly, allowing us to maintain all aspects of our practice no matter the location.. We are very comfortable with KML watching over our IT environment and they have proven to be quick, courteous, and knowledgeable. Our patient data and documents are secure, backed up, and easily restored if need be. I highly recommend KML to anyone who is looking to take the worry out of dealing with computer issues and wants to concentrate at what they do best.
Dr. Michael P.
Owner
Orthopedic Institute of Michigan – M.I Office
I have had the pleasure of working with KML for several years to protect our physicians and our practice. Since we have started working with KML we have been able to completely trust that our patient information is safe and protected
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KML and staff have proven themselves to be professional, knowledgeable, reliable, and extremely efficient. They have made our company feel very secure in their abilities to provide excellent services in a prompt manner. They are certainly a company that lives up to their words. Having a company that we can count on is equally as valuable as reducing cost.
In conclusion, I would highly recommend the KML Computer Services as an incredible asset to your own company. I have nothing but the utmost respect and gratitude for the staff. If you have the opportunity to work with this company, please trust that you will benefit from the time you invest with them.
Michelle H.
Practice Manager
Custom Wealth Solutions
“I have a staff of 9 and I always want to make sure technology is up to standards. KML has excellent service. I can always touch base with them or get a call right back. Mike has been amazing!”
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- Company Name: Custom Wealth Solutions formerly C. Curtis Financial
- Years in Business: Since 1986
- Located in: Plymouth, MI
- Industry Served: Working Professionals
- Company Focus: Work with our clients to not only preserve their wealth, but simultaneously grow it, while saving them taxes and ensuring retirement success.
- Customer Since: 2014
- KML Services in use: IntelleMANAGE Basic, AVAST and Office 365
- Favorite KML Offering: IntelleMANAGE
- Testimonial Quote: “I am consistently happy with KML.”
How and Why do you use KML?
“I have a staff of 9 and I always want to make sure technology is up to standards. KML has excellent service. I can always touch base with them or get a call right back. Mike has been amazing!”
What is your favorite service or product that KML has to offer?
“Speed at which any issue that arises is resolved.”
Has there been a particular time KML has helped your business that you would like to reflect on now?
“I can’t. I will say that I am consistently happy with KML.”
Why would you recommend us to someone else?
“Speed of response and ease of use.”
Curt Whipple CEO, President
Custom Wealth Solutions
Holly Kornachuk Insurance Agency – M.I Office
Thank you for your services in getting phones and internet taken care of. I so appreciated the quality of work that John Meadows did for us. He went above and beyond to make sure things were arranged nicely for me. I wanted to give a “shout out” John’s way for being such a great help during my office move.
Holly K.
Owner
Kelly & Kelly Law
“Everything! From support to service and even all of KML’s products, I am very happy with it all!”
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“I found KML 10 years ago and we have been with them ever since and we are very happy”
Why and how do you use KML?
“I use them daily for my IT needs. I reach out to them via email and I hear back Immediately.”
What is your favorite service or product that KML has to offer?
“Everything! From support to service and even all of KML’s products, I am very happy with it all!”
Has there been a particular time KML has helped your business that you would like to reflect on now?
“Many times. In fact, they have been here after hours in snow storms fixing things for us and getting us back up and running.”
“They seem to always fix it that day or they are back the very next day to get it done.”
Why would you recommend KML to someone else?
“Outstanding service. They are very educated in all of the products they provide.”
Beverly Fix
Kelly & Kelly Law
Thomas Brady & Associates – Boston, MA Office
“KML has been with us from the day we opened our business 11 years ago.”
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“KML has been with us from the day we opened our business 11 years ago.”
“I was struggling with having 5 locations that I needed access to and Mark made this so easy for me. I don’t know that we could find just any other IT company that could handle our Multi-City offices as seamlessly as KML has.”
“Our recent move in Boston was stressful enough and I didn’t need one more thing to worry about. Luckily, KML came in over the weekend and moved everything from one office to the other with no issues. I came in Monday morning to business as usual. I couldn’t ask for more.”
Matt M.
Co-Owner
CVMedia
“A good team that helped us solve some serious vendor and computer problems. We had serious issues with our email and hosting company/provider. Also with viruses on some of our computers including our server.”
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Morning Mark. Just wanted to tell you that you put together a good team that helped us solve some serious vendor and computer problems. We had serious issues with our email and hosting company/provider. Also with viruses on some of our computers including our server.
The process for me quite frankly starts with Dan Williams. A no nonsense and truthful expert who I always bounce an idea off of before I make a decision to move on a computer or software issue. I explain my problem to Dan and he provides me solutions…he’s been batting 1000.00!
From there, on to John Lilienthal who prices everything out for me based on Dan and my conversation(s).
In the case of moving our emails over to you, Dan Hight was great to work with and always available through the process…
Mike Mnich Founder
CVMedia
Dearborn Schools – Troy Patterson
Since the early 2000’s Dearborn Schools has used KML Computer Services for network support. Being a large district that runs its own network it is valuable to know we have eyes and ears on technology trends.
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There has been several instances where we make a call or send in a ticket and whatever the issues, having it addressed right away is extremely valuable.
When asked about his favorite product or service that KML has to offer:
When it comes to prioritizing and attentiveness, KML is the best. It is hard to pinpoint an exact service or product but I will say, Mark has helped in lots of different ways, he is down to earth and speaks to you as such.
I would rate KML as a 5 star company that has always been reliable and there when we needed them.
Troy Patterson
Media Service Director
K Space Associates
“They take care of and monitor our computer infrastructure, network, internet/ftp connection, and file back up. We have weekly scheduled visits on site and if we have any issues during the week, we simply enter a support ticket”
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How and why do you use KML?
“We have used KML for 7 or 8 years. We are a high-tech company of about 30 employees. KML oversees everything we simply do not have time to do. They take care of and monitor our computer infrastructure, network, internet/ftp connection, and file back up. We have weekly scheduled visits on site and if we have any issues during the week, we simply enter a support ticket.”
What is your favorite service or product that KML has to offer?
“We send in a support ticket for an issue we are having and KML deals with that issue and their response time is very good.”
Has there been a particular time that KML has helped your business that you would like to reflect on now?
“Yes. Recently we upgraded our server and Dan did a great job. He set up our server, multiple VM’s and software seamlessly.”
Why would you recommend KML to someone else?
“Mark, Dan, Dave and Mike are all very easy to work with. I find all of them to be knowledgeable and responsive. They are also patient with some of our less computer-savvy employees, helping them with simple problems related to Outlook, MS Windows, etc.”
Darryl Barlett
K Space