Co-Managed IT Services
Comprehensive IT services to fill the gaps and strengthen your in-house capabilities.
Benefits
of Co-Managed IT Services
Reduced Downtime and Increased Productivity
Access to a Team of IT Experts
Cost-Efficient IT Management (Fixed Fee, Predictable Cost)
Strategic IT Planning and Future-Proofing
Enhanced Security, Compliance & Data Protection
24/7 Monitoring, Proactive Maintenance & Managed Backups
Scalability to Meet Business Needs
Improved Uptime & Faster Problem Resolution
Key Features
of Co-Managed IT Service Offerings
IT Consulting & Strategic Planning
We help your IT department align technology strategies with your business goals through expert consulting, long-term planning, and roadmap development.
Server Management & Virtualization
Proactive monitoring and maintenance to maximize your server performance and uptime, plus virtualization solutions that allow you to consolidate resources and improve scalability.
Disaster Recovery & Business Continuity
Comprehensive disaster recovery plans that protect your data and provide business continuity, minimizing disruption in the face of system failures or cybersecurity incidents.
Network Design & Optimization
Custom network solutions to optimize your infrastructure’s performance, reliability, and security, including managed switches, VPNs, and high-speed connectivity configurations.
Helpdesk Services
Your in-house team has access to a responsive helpdesk for immediate troubleshooting and support, ensuring your employees stay productive without downtime.
Technology Procurement
Streamline your IT procurement with our guidance on sourcing, evaluating, and purchasing technology solutions, ensuring cost efficiency and high-quality products.
Assistive Services
Let us handle the day-to-day operations, freeing up your IT team to focus on strategic projects and future planning. Save on the costs of full-time hires by outsourcing specialized support for tasks, long-term goals, and temporary or seasonal projects tailored to your needs.
IntelleMANAGE
Smarter IT Management
IntelleMANAGE is our all-in-one IT service that simplifies and streamlines your business technology. Whether fully or co-managed, it includes tools to monitor and maintain your systems—firewalls, access points, switches, servers, and workstations.
We proactively identify and resolve issues before they cause disruptions. With remote access, we can troubleshoot quickly without needing to be on-site. Your team also gets unlimited weekday helpdesk support for everyday IT needs.
Let us manage your IT so you can focus on growing your business.
IntelleBACKUP
Secure Data Backup and Recovery
IntelleBACKUP is our managed backup and disaster recovery service for servers and workstations. It ensures your data is securely stored both onsite and in the cloud, with fast recovery options in case of failure or disaster.
We provide and manage a professional-grade NAS device that stores nightly snapshots and data replicas. All backups are monitored by KML, and any issues are resolved quickly, often before you even notice. Cloud replication and encryption options help meet compliance requirements like HIPAA and ITAR.
Keep your data protected and recoverable with a system you can trust.
Our Approach
A Proven Path to IT Success
Collaborative IT Strategy
We start by understanding your current IT environment and objectives. Together, we develop a tailored strategy that aligns with your business’s unique needs.
Seamless Integration with Your Team
Our co-managed services work seamlessly with your in-house IT team, ensuring a smooth workflow and consistent support.
24/7 Monitoring & Proactive Maintenance
We provide round-the-clock monitoring and proactive maintenance, addressing potential issues before they disrupt your business.
Dedicated Support and Communication
You’ll have a dedicated account manager for personalized guidance and a consistent point of contact, making communication and coordination easy and effective.
Why Choose Us
for Fully Managed IT Services
- 20+ Years Supporting IT Departments
- Transparent Pricing & No Hidden Costs
- Fast, Local Support
- Customized, Scalable Solutions
- Certified IT Experts with a Security Focus
- Long-Term Partnerships & Strategic IT Planning
- Proactive Problem Prevention
- No Contracts
Testimonials
from Past Clients
Service Areas
Southern Region | Bluffton, SC Office
We proudly serve businesses in and around:
- Pooler, GA
- Beaufort, SC
- Bluffton, SC
- Savannah, GA
- Statesboro, GA
- Garden City, GA
- Bryan County, GA
- Fort Stewart, GA
- Rincon, GA
- Jasper County, SC
- Bluffton, SC
- Chatham County, GA
- Hampton County, SC
- Beaufort County, SC
- Colleton County, SC
- Effingham County, GA
- Hinesville, GA
- Wilmington Island, GA
- Hilton Head Island, SC
- Richmond Hill, GA
- Charleston, SC
Midwest Region | Novi, MI Office
We provide managed IT services to:
- Novi, MI
- Canton, MI
- Rochester MI
- Rochester Hills, MI
- Southfield, MI
- Livonia, MI
- Warren, MI
- Ann Arbor, MI
- Farmington, MI
- Northville, MI
- Auburn Hills, MI
- Dexter, MI
- Chelsea, MI
- Macomb County, MI
- Brighton, MI
- Oakland County, MI
- St Clair Shores, MI
- Belleville, MI
- Farmington Hills, MI
- Washtenaw County, MI
- Livingston County, MI
- Clarkston, MI
Nationwide Service Availability
We provide most of our services, such as monitoring, cybersecurity, and help desk support, virtually, enabling us to assist businesses nationwide. The only service that requires an on-site presence is low-voltage cabling.
Take the Next Step Toward Seamless IT Management
Ready to empower your IT department with expert support? Contact us today for a free consultation and learn how our co-managed IT services can enhance your technology and help achieve your business goals.
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Co-Managed IT FAQs
How is co-managed IT different from fully managed IT?
Co-managed IT is a partnership model in which KML works alongside your internal IT team rather than replacing it. You retain control of core functions while KML fills in gaps—bringing tools, expertise, and support to enhance your existing capabilities. In contrast, fully managed IT has KML assume full responsibility for managing your IT environment.
What types of businesses benefit from co-managed IT services?
Businesses that already have an internal IT team, or those that are growing fast and need supplemental expertise, benefit most from a co-managed model. If your in-house team is busy handling day-to-day support or lacks certain skill sets (for example, advanced cybersecurity or strategic planning), KML’s co-managed services can provide the additional capacity and tools necessary to maintain uptime, increase productivity, and prepare your IT environment for future growth.
How much do co-managed IT services cost?
KML uses a predictable, fixed-fee pricing model for co-managed IT, allowing you to budget with confidence. The exact pricing depends on your current environment, how many resources you need from KML, and scope of work. KML will provide a tailored quote after a consultation and assessment.
Will my IT team lose control if we bring you on?
No, this is designed so your team retains control over core IT functions while KML supports them. KML emphasises that co-managed services are collaborative and work seamlessly with your in-house IT team. You’ll maintain decision-making, and KML acts as a strategic partner and arm’s-length support team, not a takeover.
How quickly can you integrate with our existing IT department?
KML typically begins integration by assessing your current environment, aligning strategies with your team, and enabling joint workflows and monitoring. While the exact timeline depends on your infrastructure and needs, the process is designed to be efficient and collaborative with minimal disruption.
What gaps can you fill for our IT team?
KML can support your internal IT in several ways:
- Provide advanced expertise in areas like server management, virtualization, disaster recovery & business continuity, and network design & optimization.
- Deliver help-desk / remote support services so your team can focus on strategic initiatives rather than day-to-day ticket volume.
- Offer technology procurement and strategic planning capability to guide your long-term roadmap and align technology with business goals.
- Add 24/7 monitoring, proactive maintenance and managed backups that might be outside your internal team’s bandwidth.