IT Support and Device Monitoring

Working in partnership with you, our savvy team of IT specialists will custom-design an unparalleled, needs-specific package of intelligent technology products, services and solutions to support the continued success and growth of your business.

KML’s IntelleMANAGE offers you:

• Peace of mind – your systems are monitored 24/7
• Less downtime – we identify and fix issues before they cause problems
• Fewer disruptions – we provide most services remotely or overnight
• Predictable budgeting – all-inclusive, all-you-can-use, flat-rate IT services that include hardware and software.
• Hourly Support/ Block Time – the more block hours you buy, the larger the discount.
• IntelleMANAGE vCIO – KML designed the vCIO process to work one-on-one with your team to understand your goals, business methods, and current information systems capabilities.

What is distinct about the KML vCIO program is that there is an entire team, not just one individual, assigned to complete research, give advice and guide the interaction between KML and the partner. While you will be assigned a primary vCIO, others will get involved at various times.

A Virtual CIO Understands Both Business and Technology

Our vCIO consultants bring the all-important “operating experience” of a Managed Service Provider providing 24×7 support for more than 700 clients and thousands of devices. As a Managed Service Provider, unlike “pure” IT consulting companies, we understand the “operational” characteristics of multiple IT platforms, monitoring tools, and devices.  Our IT consulting services are typically used by companies that:

• Need to quickly scale IT infrastructure
• Are required to implement cost reductive measures
• Are faced with significant capital expenditures and legacy equipment problems
• Are confronting global expansion challenges
• Need to adhere to changing compliance regulations
• Need to merge multiple IT operating environments
• Need better alignment between business objectives and IT infrastructure requirements
• Need to improve business processes and productivity

At KML, we provide forward-thinking information systems consulting focused on leveraging technology to increase business performance. Our vCIO process is designed to work one-on-one with your team to understand your goals, business methods, and current information systems capabilities.

KML Definition of a vCIO

The vCIO possesses a blend of technical and business experience intended to have application in guiding the internal processes of the company and how they may be able to be made more efficient with technology. The vCIO assists in maintaining the infrastructure but also provides more forward-looking services such as a technology roadmap and identification of opportunities to make the business more efficient through processes and procedures which can be assisted through technology.

THE VCIO IS RESPONSIBLE FOR:

• Objectives – Link technology to business objectives
• Roadmap – Create a technology roadmap for the business based on the growth and goals of the organization
• Budget – Assist the management team in creating a realistic technology budget based on the business objectives
• Technology Trends – Staying abreast of trends and how they might impact the business objectives
• IT Projects –A positive and firm grasp of IT project planning and management
• IT Platforms – Familiar with a broad range of IT platforms and technologies and how they may apply to the business
• Business Process Workflow – Understanding how these are implemented so they may be tied to an appropriate technology. Also able to suggest improvements in process and workflow
• Meeting Attendance – At the behest of senior management, attend designated meeting to listen to and advise on technology issues
• Planning – Be involved at project planning from the start

THE VCIO IS:

• Agile – Able to move fast and quickly change direction as needed
• Flexible – Understands that there are many technical approaches to every issue
• IT Savvy – Will understand the impact of different technologies and the possible disruptions of something newly introduced
• A Leader – Someone who understands leadership and management
• Experienced – Have experience in business, technology and management of programs and people
• Customer Oriented – Will always put the customer and the business first and make technology bend to process and not bend process to technology.

Engagement

A vCIO engagement begins with a detailed paid assessment of the total technology picture:

• Infrastructure
  • Server
  • Network
  • Security
  • Internet
  • Telephone
  • Mobile
• Printer setup
• Application environment
• Business processes.

This will require interaction with various members of staff as well as contact with technology providers and take a minimum of four days to complete.

The deliverable for this assessment is a complete report of findings including recommendations for improvement in certain areas.

If a KML IntelleMANAGE client at the time of assessment, much of the information will be readily available and decrease the time and cost of the assessment.  The deliverable will remain the same.

• Replication of your data and databases to a local professional grade storage device nightly. This is your business information: CRM system, customer data, patient data, etc.
• Snapshots of your server state on a periodic basis saved to the same local professional grade storage device nightly. This information reduces the time needed to restore your server in the event of a catastrophic failure
• Everything stored on the NAS device is replicated to secure cloud storage (compliant with various regulations)
• All data can be encrypted for compliance with various regulations (HIPAA, ITAR, etc.) and general confidentiality
• KML supplies a professional grade storage device (Network Attached Storage – NAS) with payment of deposit and maintains it. This ensures a reliable and secure location for you important data.
• Restoration of data and snapshots from the file level (i.e. one file) to a complete restoration of everything
  • Premium – all costs for restoration are included with the monthly cost
  • Basic – all costs for restoration are charged on a time and materials basis
• KML monitors the nightly success of all backups and receives alerts of success or failure. In the event of a failure, the issue is investigated immediately and remediated as quickly as possible with or without notification (usually without notification unless serious – but your call)