Project Snapshot
Industry: Construction
Location: Savannah, GA
Services Provided: Managed IT Services, Cybersecurity, Backup & Disaster Recovery, Microsoft 365 Administration, VoIP Implementation
When Collins Construction Services began experiencing slow file access, unreliable remote connectivity, and growing cybersecurity concerns, their technology started slowing down the very people responsible for winning and delivering projects.
Estimators struggled to access files remotely, office staff dealt with recurring IT disruptions, and security risks like phishing and ransomware were becoming a serious concern.
Collins Construction needed more than occasional IT fixes. They needed a technology partner who could stabilize their environment, secure their systems, and create a clear roadmap for growth.
That is when they partnered with KML Computer Services.
This case study explores how KML Computer Services helped Collins Construction stabilize their technology environment, strengthen cybersecurity, and implement a strategic IT roadmap that supports long-term business growth.
The Challenge
As Collins Construction continued to grow, their IT environment was no longer keeping up with their operational needs.
Key challenges included:
- Remote connectivity issues preventing estimators from easily accessing files and internal systems when working offsite.
- Slow OneDrive performance causing delays when opening or syncing project files.
- Frequent IT disruptions including daily workstation reboots and recurring printer connectivity problems.
- Cybersecurity concerns after experiencing phishing attempts and a previous financial fraud incident.
- An outdated VoIP phone system that lacked integration with modern collaboration tools.
- No structured IT strategy for planning upgrades, managing devices, or supporting future growth.
These issues cost valuable employee time and created uncertainty around data security and business continuity.
The Solution
KML Computer Services implemented a comprehensive managed IT and cybersecurity strategy designed to stabilize Collins Construction’s technology environment and support long-term scalability.
Proactive Managed IT Services
KML deployed IntelleMANAGE as part of their Fully Managed IT services, bringing 24/7 monitoring and proactive maintenance.
- 15 workstations
- 2 servers
- 1 firewall
This eliminated reactive IT troubleshooting and allowed issues to be resolved before impacting employees.
Secure Backup and Disaster Recovery
KML implemented IntelleBACKUP with NAS-based protection, ensuring critical business data is continuously protected and quickly recoverable in the event of hardware failure, data corruption, or ransomware.
Strengthened Cybersecurity
To secure the network and support safe remote access, KML deployed a Fortinet security stack as part of a layered Cybersecurity strategy, including:
- FortiGate 80F next-generation firewall
- FortiCloud security management services
- 10 secure VPN tokens for encrypted remote access
This created a secure network perimeter while enabling estimators and staff to connect safely from remote locations.
Modern Communication Platform
KML replaced the outdated True Conx phone system with the Microsoft Teams Phone System as part of a Business VoIP and collaboration solution, integrating voice communication directly into Microsoft 365 for improved collaboration across the office and remote employees.
Microsoft 365 Administration
KML assumed management of the company’s Microsoft 365 environment, improving security controls, user management, and overall collaboration performance.
Strategic IT Planning
To support long-term growth, KML implemented structured IT planning that included:
- Full device inventory tracking
- Lifecycle management for workstations and servers
- Budget planning for technology upgrades
- A strategic IT roadmap aligned with company growth
The Results
After partnering with KML Computer Services, Collins Construction experienced immediate improvements in productivity, reliability, and security.
Key outcomes included:
- Simplified remote access allowing estimators to securely connect to company resources without complicated manual processes.
- Improved productivity by eliminating recurring IT disruptions and daily workstation reboots.
- Enhanced cybersecurity protection with proactive firewall monitoring, secure backups, and layered network security.
- Modern communication tools through a fully integrated Microsoft Teams phone system.
- A clear technology roadmap that supports future growth and predictable IT budgeting.
With KML managing their IT environment, Collins Construction now has a stable, secure technology foundation that supports their operations and protects their business.
Client Testimonial
“Sidney and her team are fabulous and thorough. They have been diligent getting us set up and checking and monitoring our systems and I could not be more grateful. I feel very secure having them monitor our systems. They always communicate well and are very responsive.”
— Dawn Morgan
Owner, Collins Construction Services
Need Reliable IT for Your Construction Business?
Technology should support your projects, not slow them down.
KML Computer Services helps construction companies improve system reliability, strengthen cybersecurity, and give employees secure access to the tools they need.
Contact our team to get started.
Sidney Rossi with over 25 years of software sales, including hardware and software, is not only seen as a leader in the technology industry, but a proven performer.
